HeartView Health
Legal Document

HeartView Health Terms & Conditions

Please read these terms carefully before using HeartView Health services.

1

Definitions

  • "Company" refers to HeartView Health Technologies Private Limited, incorporated under the Companies Act, 2013.
  • "Services" include the HeartView Health mobile application, analytics systems, and all related features.
  • "Device" refers to any HeartView Health supported third-party device.
  • "User" means any individual accessing or using the Services.
  • "Content" includes all reports, notes, data, or files uploaded by Users.
  • "Wellness Data" includes heart rate, analytics, and user-entered health information.
2

Acceptance of Terms

  • By accessing or using the Services, you agree to be legally bound by these Terms.
  • If you do not agree, you must immediately discontinue use.
  • Continued use constitutes acceptance of updates and modifications.
3

Nature of Services

  • The Services are provided strictly for general wellness and informational purposes.
  • The Services are not intended to diagnose, treat, cure, or prevent any disease.
  • The Services are not regulated medical services unless explicitly stated.
4

No Medical or Clinical Relationship

  • Use of the Services does not establish:

    • Doctor-patient relationship
    • Clinical supervision
  • The Company does not provide healthcare services.
5

Medical Disclaimer (Critical – Expanded)

  • All data is informational only.

  • Factors affecting accuracy include:

    • Device placement
    • Motion artifacts
    • Skin contact
    • Environmental interference

  • AI-generated insights:

    • Are probabilistic
    • Are not clinically validated
    • May produce false positives or negatives

  • You must NOT rely on the Services for:

    • Medical diagnosis
    • Treatment decisions
  • In case of symptoms (e.g., chest pain, dizziness), seek immediate medical attention.
6

Device & Hardware Limitations

  • The Device is a consumer-grade wearable.

  • Performance may vary based on:

    • User behavior
    • Environmental conditions
    • Technical limitations
  • The Company does not guarantee uninterrupted or error-free performance.
7

User Responsibilities

  • Users agree to:

    • Provide accurate information
    • Use Services lawfully
    • Maintain account security

  • Users shall NOT:

    • Misuse the platform
    • Upload harmful or illegal content
    • Attempt to reverse engineer
8

User Content

  • Users retain ownership of their Content.

  • By uploading Content, you grant the Company a license to:

    • Store
    • Process
    • Analyze
    • Display

  • You are solely responsible for:

    • Legality
    • Accuracy
    • Ownership
  • The Company is not liable for user-uploaded content.
9

Third-Party Integrations

  • Services may integrate with:

    • Apple Health
    • Google Fit
    • Other platforms

  • The Company is not responsible for:

    • Third-party data accuracy
    • Service interruptions
    • Data loss
10

Subscriptions & Payments

  • Services may include paid subscriptions.

  • Subscriptions:

    • Billed in advance
    • Auto-renew unless canceled

  • Strict No-Refund Policy:

    • All payments are non-refundable unless required by applicable law.
  • The Company may modify pricing with notice.
11

Data & Analytics Disclaimer

  • All analytics and scores:

    • Are informational only
    • May contain errors

  • No guarantee of:

    • Accuracy
    • Reliability
    • Outcomes
12

Data Security & Breach Disclaimer

  • The Company implements reasonable security measures.

  • However:

    • No system is completely secure
    • Breaches may occur

  • To the maximum extent permitted by law, the Company shall NOT be liable for:

    • Data breaches
    • Unauthorized access
    • Data loss
13

Disclaimer of Warranties

  • Services are provided "AS IS" and "AS AVAILABLE".

  • The Company disclaims:

    • All warranties
    • Accuracy guarantees
    • Uninterrupted access
14

Limitation of Liability

  • The Company is not liable for:

    • Indirect damages
    • Consequential losses
    • Loss of data

  • Total liability is limited to:

    • Amount paid by the user (if any)
15

Indemnification

  • You agree to indemnify the Company against:

    • Misuse of Services
    • Violation of Terms
    • Reliance on data
16

Termination

  • The Company may suspend or terminate access at any time.
17

Force Majeure

  • The Company is not liable for events beyond control, including:

    • Cyberattacks
    • Outages
    • Natural disasters
18

Governing Law & Jurisdiction

  • These Terms are governed by the laws of India.
  • Courts of Mumbai, Maharashtra shall have exclusive jurisdiction.
19

Arbitration

  • Disputes shall be resolved through arbitration in India.

  • Users waive:

    • Class actions
    • Collective claims
20

Modifications

  • The Company may update these Terms at any time.
  • Continued use constitutes acceptance.
1

Introduction

  • This Privacy Policy describes how HeartView Health Technologies Private Limited ("Company," "we," "us," or "our") collects, uses, processes, stores, and protects your information when you use our mobile application, wearable devices, and related services ("Services").
  • By using the Services, you consent to the practices described in this Privacy Policy.
2

Scope of Policy

  • This Policy applies to:

    • Mobile application usage
    • Website (if applicable)
    • Third-party integrations (Apple Health, Google Fit, etc.)
3

Information We Collect

  • Personal Information:

    • Name
    • Email address
    • Phone number
    • Account credentials

  • Wellness & Health Data:

    • Heart rate and related metrics
    • Activity data
    • User uploaded reports, notes, and medical documents

  • Device & Technical Data:

    • Device type and operating system
    • App usage logs
    • IP address
    • Connectivity data

  • Third-Party Data when connected:

    • Apple Health
    • Google Fit health and activity data
4

How We Use Your Data

  • We use your data to:

    • Provide and operate the Services
    • Generate analytics and insights
    • Improve performance and features
    • Personalize user experience
    • Maintain platform security
  • We may also use aggregated and anonymized data for research and product development.
5

Data Processing & Legal Basis

  • Your data is processed based on:

    • Your consent
    • Legitimate business interests
    • Legal obligations (if applicable)
  • You may withdraw consent at any time.
6

Data Sharing

  • We do NOT sell your personal or health data.

  • We may share data with:

    • Service providers (hosting, analytics, infrastructure)
    • Legal authorities (if required by law)
  • All third parties are bound by confidentiality obligations.
7

Data Storage & Retention

  • Data is stored securely on servers controlled by us or trusted providers.
  • Retention period depends on service usage and legal requirements.
  • Data may be deleted upon user request (subject to legal obligations).
8

Data Security

  • We implement reasonable security measures including:

    • Encryption
    • Access control
    • Secure infrastructure
  • No system is completely secure. Unauthorized access or breaches may occur. By using the Services, you acknowledge and accept these risks.
9

Data Breach Disclaimer

  • To the maximum extent permitted by law, the Company shall NOT be liable for:

    • Unauthorized access
    • Data breaches
    • Data loss
10

User Rights

  • You may:

    • Access your data
    • Request correction
    • Request deletion
    • Withdraw consent
  • Requests can be made through official support channels.
11

International Data Transfers

  • Data may be processed outside India depending on infrastructure providers.
  • We ensure reasonable safeguards for such transfers.
12

Children's Privacy

  • The Services are not intended for individuals under 18 without parental consent.
13

Changes to Policy

  • We may update this Privacy Policy periodically.
  • Continued use constitutes acceptance.
14

Contact Information

  • HeartView Health Technologies Private Limited
  • Email: info@heartviewhealth.com
  • [Add registered address]